CLOSED: Status of Green House Data / Fibercloud Hosted Exchange

8:23 PM Update: I have confirmed two clients are up (one using Outlook and one using OWA). If you are still having issues please restart Outlook and if you continue to have issues after five minutes please open a ticket by sending a help request.

10/30/17 – 20:01 – Hosted Exchange and Hosted SharePoint services in Everett, Washington are restored. Power remains partially restored

10/30/17 – 19:24 – Power in Everett, Washington has been partially restored. Some customers may still be experiencing disruption, and all power service remains in UPS bypass. We are working to restore remaining services and will post an update soon.

7:04 PM Update: Our own monitoring is showing mail servers are responding so issue should be resolved shortly. This is the latest post:  10/30/17 – 18:56 – Network disruption in Bellingham, Washington should be resolved at this time. Please submit a ticket if you are still experiencing issues. Power issues continue in Everett, Washington. Electricians and UPS Technicians are en route to resolve the issue.

5:56 PM Update: Email from Green House Data: Outage Start Time: 10/30/2017 5:14 PM Our Everett facility is currently experiencing a power event, which may be affecting internet service in the Bellingham facility as well. We are currently working to restore service in all facilities and will update as soon as we have a resolution.

Our provider may have had a fiber line cut outside of the data center and we are aware this is affecting multiple clients. I am waiting on a call back and will keep this post updated. For now, clients that have mail continuity through MSPMail should use https://mail.maxfocus.com to get inbound messages and you can also reply/send emails though MSPMail.