I received a phone call today from the supervisor of a new employee. They couldn’t figure out how to add email to a phone. I asked that they send a help request with the model of the phone. Right away I received the request and within five minutes I sent specific instructions for that model. …
Author Archives: admin
Why you shouldn’t hire someone “on the side”
Below is a picture taken by an out of state client. They moved into a new building and they had the internet installer run their network cables on a Saturday and paid him in cash. Wink, wink, nudge, nudge, no whatta mean? The wires are not labeled and not properly terminated at a patch panel. …
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Patch Removal 20130411
Microsoft re-released bulletin MS13-036 in which they are recommending a removal of patch 2823324. I have set the nightly script to remove the patch; a restart should not be necessary. I’m not aware of any issues clients have had with this update.
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What is “Vendor Neutral”?
One of the things that separates CITS from other MSP’s is that we are “vendor-neutral.” This doesn’t mean that we don’t have our favorite vendors – we like Dell, Netgear, Mikrotik and Cisco among other manufactures. What “vendor-neutral” means to us is that we don’t recommend a piece of hardware or software based on the …
Patch Management 04/05/2013
Logmein was updated yesterday along with Firefox and Dropbox. Microsoft should be releasing updates this coming Tuesday. Computers will be restarted Tuesday and/or Wednesday night.
Java, iTunes, Firefox Updates
Java 7 update 15 will be pushed out tomorrow. Strong possibility that iTunes updates will also go out along with Firefox 19.
February Patch Tuesday
Today is Patch Tuesday and there are 12 security bulletins. In addition there is yet another Flash update (last one was a week ago). I’ve incorporated Flash updates into the daily script since they are coming so often. I have improved the restart script that will reopen some programs – hope that helps a little. …
New Logmein Version and Ninite
A new Logmein version (4.01.2651) is being pushed out now. Most clients will update tonight. Also, we are implementing Ninite updater on select machines that have been more problematic. This will cause an update of Adobe Reader to the newest version XI.
User’s Manual
I’m starting on ongoing list of what clients should know. If you have some strange issue try restarting first. No need to restart three times – just once will do. If the issue is not resolved then send a help request. Use the help request system. We put it in place to make sure we …