Author Archive

Cable Management

Posted September 26, 2016 By admin

Here are a before/after pictures of two recent cable management jobs. The top one is from a new client ***that had an agreement with another I.T. company***. The lower one was a follow up we did to a relocation.

2016-08-13 job before

2016-08-13 job after


2016-02-20 job before

2016-02-20 job after

20141118 Out of Band Patch

Posted November 18, 2014 By admin

Microsoft release a couple of out of band patches today so most computers and servers will be restarted tonight.

Network Solutions DNS server issues

Posted October 22, 2013 By admin

Network Solutions has reported issues with their DNS servers. Browsing certain sites is affected as well as your own website and email if your DNS is with Network Solutions (most of my clients are not).  For updates: .


Posted October 14, 2013 By admin

I don’t normally send out virus warning because the warning is standard: Never open ANY attachment from ANY sender you don’t recognize and hover over ANY link from ANY unfamiliar email before clicking on it to confirm it’s a valid link. For example, if you receive an email from Linked In that has a link that doesn’t take you to then it’s likely not legit.

However, there is an older virus going back around that has a very damaging payload. Cryptolocker (technically ransomware) corrupts all local and network files. As a result, I am implementing security policies at all domain-based clients that will prevent EXE’s from running in user profiles. Update: I have implemented the same security policy on non-domain clients as well.

The new additional rule is: if you suspect you opened a bad attachment then immediately unplug power to the computer and call me.

If you receive an email that you aren’t sure about then forward the email AND send a help request (you need to send the help request because there’s a good chance the email is bogus and my spam filter will catch it) and I will let you know if its legit.

Managed Firewall Services

Posted October 12, 2013 By admin

Security should be an important part of your business; however, we continually see homes and businesses using low-end routers. These routers do no outbound filtering which can cause data leakage. We also see open ports that introduce security holes into your network (how would you feel if you knew your RDP port was hit thousands of times a night by hackers in other countries?). My question is, why is your router accepting or sending traffic from/to countries like China or North Korea or other embargoes countries? Why do you have a port open when its just one user at home that needs access to that port? We are now offering a managed firewall for only $50 per month in most cases ($30/month for managed clients). There is no cost for the firewall (we will own and manage the firewall). This is an excellent router/firewall that will make your network flow better by providing Quality of Service (QoS) and traffic control preventing traffic from entering or leaving your network to places it shouldn’t be going. We can also provide a separate network for your guests (most companies freely give out their wireless codes to customers/vendors who now have access to your internal computers). This is a separate offering than our regular services for servers and computers and can compliment your existing IT support. Call us at 817-354-2487 for more information and to setup a consultation.

The Case for Outsourced I.T.

Posted April 26, 2013 By admin

Microsoft commissioned a study to examine the impact of non-IT professionals managing technology in small businesses across several countries. The AMI-Partners study found that, on average, nontechnical employees, who are acting as the company’s I.T., lose six hours per week in business productivity. Certified I.T. Solutions, LLC can be your I.T. department saving your employees time and money.


Out of Band Replacement Update

Posted April 23, 2013 By admin

Microsoft just released a security patch that replaced the one that was pulled a couple of weeks ago. The patch will be installed tonight and computers will be restarted. This is an out-of-band update – sorry for the late notice.

Fake Alerts

Posted April 19, 2013 By admin

I wanted to do a little education on fake alerts. These have been around for over a year but I’m still asked about them. What happens is a legitimate website uses banner ads. The ads rotate around and point to other websites for the content. Those websites then get hijacked and a bad person inserts code that displays a fake image (it can even be animated to look like its really scanning). When you click on the image (like the the “clean computer” button) it redirects you to the hijacked site and tells you to run a program to disinfect the computer. The program is really a virus or some form of malware.

We do our best to keep programs like Java and Flash up to date so these are minimized but we have very little control outside of that. Installing filtering hardware or software is an option so please let us know if you are interested in this option (has many other benefits as well which I’ll talk about in another post).

So, what do you do if you see one of these? First of all, you know its fake because the alerts are within the browser and almost of all CITS clients do not see real virus alerts (the admin is notified). Simply log off and log back on. If you really don’t want to logout then stay away from the mouse (because any of the buttons might be fake) and press [Windows+R] to get a run prompt, type in cmd , press [ENTER], type in

taskkill /f /im iexplore.exe  if you have Internet Explorer open
taskkill /f /im chrome.exe  if you have Google Chrome open
taskkill /f /im firefox.exe  if you have Firefox open

Yes, it will close all of your tabs and browser windows but I’ve found there can be more than one and I’ve seen Internet Explorer still in the background after all windows were closed.

Fake Virus Alert

Client specific posts are password protected. They are automatically unlocked for the client they pertain too when used from the CITS Support system tray icon. CITS Support System Tray Icon

Java Update 21

Posted April 17, 2013 By admin

Java Update 21 for version 7 is being pushed out today. No restart should be necessary.