Cryptolocker

I don’t normally send out virus warning because the warning is standard: Never open ANY attachment from ANY sender you don’t recognize and hover over ANY link from ANY unfamiliar email before clicking on it to confirm it’s a valid link. For example, if you receive an email from Linked In that has a link […]

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Managed Firewall Services

Security should be an important part of your business; however, we continually see homes and businesses using low-end routers. These routers do no outbound filtering which can cause data leakage. We also see open ports that introduce security holes into your network (how would you feel if you knew your RDP port was hit thousands […]

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The Case for Outsourced I.T.

Microsoft commissioned a study to examine the impact of non-IT professionals managing technology in small businesses across several countries. The AMI-Partners study found that, on average, nontechnical employees, who are acting as the company’s I.T., lose six hours per week in business productivity. Certified I.T. Solutions, LLC can be your I.T. department saving your employees time and […]

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Fake Alerts

I wanted to do a little education on fake alerts. These have been around for over a year but I’m still asked about them. What happens is a legitimate website uses banner ads. The ads rotate around and point to other websites for the content. Those websites then get hijacked and a bad person inserts […]

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We are here to save you time!

I received a phone call today from the supervisor of a new employee. They couldn’t figure out how to add email to a phone. I asked that they send a help request with the model of the phone. Right away I received the request and within five minutes I sent specific instructions for that model. […]

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Why you shouldn’t hire someone “on the side”

Below is a picture taken by an out of state client. They moved into a new building and they had the internet installer run their network cables on a Saturday and paid him in cash. Wink, wink, nudge, nudge, no whatta mean? The wires are not labeled and not properly terminated at a patch panel. […]

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What is “Vendor Neutral”?

One of the things that separates CITS from other MSP’s is that we are “vendor-neutral.” This doesn’t mean that we don’t have our favorite vendors – we like Dell, Netgear, Mikrotik and Cisco among other manufactures. What “vendor-neutral” means to us is that we don’t recommend a piece of hardware or software based on the […]

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User’s Manual

I’m starting on ongoing list of what clients should know. If you have some strange issue try restarting first. No need to restart three times – just once will do. If the issue is not resolved then send a help request. Use the help request system. We put it in place to make sure we […]

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CITS Help Request Icon

The new CITS Help Request is out! Joel Dunn has done a great job in programming step 1 of our new app (step 2 is a notification feature and step 2 is chat feature). The icon should be in the system tray by the clock but can be run manually from Start, Programs. You can […]

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New System Tray Icon

We are beta testing a new system tray icon internally. There is an option to allow sending a screenshot to administrator, a backup (web-based) help request, and a link to a noticeboard with client-specific protected posts.

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